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["附件1"]
["保险消费投诉量情况统计表\n（财产保险公司）"]
[" ",null,null,null,"制表时间：2021年5月"]
["公司\n名称","总投诉量",null,"突出问题"]
[null,"投诉量（件）","排名","理赔纠纷投诉量（件）","销售纠纷投诉量（件）"]
[]
["人保财险",3507,1,2373,474]
["平安财险",2746,2,1463,738]
["太平洋财险",1197,3,1000,59]
["众安在线财险",1140,4,775,152]
["阳光财险",635,5,285,164]
["国寿财险",612,6,516,16]
["大地财险",562,7,324,118]
["太平财险",487,8,419,10]
["安心财险",383,9,286,21]
["泰康在线财险",375,10,257,20]
["中华财险",309,11,268,3]
["天安财险",308,12,280,6]
["易安财险",303,13,277,4]
["安华农险",238,14,233,1]
["华安财险",187,15,161,8]
["国任财险",167,16,146,1]
["永安财险",152,17,124,14]
["华泰财险",120,18,70,22]
["亚太财险",120,18,95,9]
["紫金财险",120,18,110,0]
["阳光农险",109,21,108,1]
["众惠相互保险",108,22,87,13]
["国泰财险",100,23,94,1]
["恒邦财险",94,24,85,2]
["京东安联财险",90,25,65,8]
["大家财险",89,26,74,4]
["安盛天平财险",81,27,72,3]
["都邦财险",81,27,77,2]
["北部湾财险",80,29,77,0]
["鼎和财险",67,30,57,0]
["永诚财险",66,31,56,3]
["渤海财险",61,32,51,0]
["泰山财险",60,33,55,0]
["华农财险",58,34,49,1]
["长安责任保险",55,35,47,0]
["英大财险",54,36,53,0]
["富德财险",50,37,35,3]
["安诚财险",46,38,43,0]
["前海财险",45,39,36,4]
["利宝保险",40,40,32,2]
["中航安盟财险",40,40,34,0]
["国元农险",38,42,34,0]
["诚泰财险",34,43,33,0]
["浙商财险",31,44,26,1]
["华海财险",29,45,24,0]
["中银保险",29,45,19,3]
["锦泰财险",26,47,24,1]
["中煤财险",25,48,25,0]
["安达保险",22,49,18,2]
["燕赵财险",21,50,17,0]
["中路财险",14,51,12,0]
["中原农险",12,52,12,0]
["史带财险",10,53,10,0]
["阳光信保",10,53,1,2]
["珠峰财险",10,53,7,1]
["融盛保险",9,56,9,0]
["合众财险",8,57,7,0]
["建信财险",8,57,8,0]
["鑫安车险",8,57,7,0]
["众诚车险",8,57,7,0]
["长江财险",7,61,6,0]
["美亚财险",7,61,3,0]
["中意财险",7,61,7,0]
["太平科技保险",5,64,5,0]
["海峡保险",4,65,4,0]
["富邦财险",3,66,3,0]
["中国信保",3,66,1,0]
["久隆财险",2,68,2,0]
["三星财险",2,68,1,0]
["太平洋安信农险",2,68,1,0]
["现代财险",2,68,2,0]
["黄河财险",1,72,1,0]
["总计",15539,null,11085,1897]
[]
[]
[]
[]
[null,null," "]

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["附件2"]
["保险消费投诉量情况统计表\n（人身保险公司）"]
[" ",null,null,null,"制表时间：2021年5月"]
["公司\n名称","总投诉量",null,"突出问题"]
[null,"投诉量（件）","排名","理赔纠纷投诉量（件）","销售纠纷投诉量（件）"]
[]
["平安人寿",5213,1,344,2547]
["中国人寿",2595,2,338,1090]
["太平洋人寿",2054,3,293,894]
["泰康人寿",1612,4,131,726]
["新华人寿",1531,5,227,545]
["华夏人寿",1234,6,188,427]
["太平人寿",996,7,104,431]
["富德生命人寿",966,8,79,374]
["阳光人寿",782,9,75,357]
["人民健康",682,10,516,36]
["人民人寿",671,11,133,247]
["百年人寿",355,12,60,103]
["中美联泰人寿",347,13,20,196]
["合众人寿",303,14,18,136]
["天安人寿",284,15,41,130]
["招商信诺人寿",211,16,9,109]
["信泰人寿",140,17,13,42]
["平安养老",139,18,113,8]
["中意人寿",126,19,16,47]
["光大永明人寿",118,20,27,38]
["国华人寿",102,21,24,36]
["长城人寿",94,22,15,47]
["工银安盛人寿",85,23,11,30]
["中信保诚人寿",83,24,11,43]
["平安健康",74,25,51,11]
["农银人寿",73,26,6,31]
["中宏人寿",70,27,6,33]
["华泰人寿",68,28,7,24]
["中英人寿",67,29,8,38]
["弘康人寿",66,30,12,16]
["英大人寿",63,31,10,24]
["德华安顾人寿",62,32,16,26]
["民生人寿",61,33,6,21]
["友邦人寿",60,34,18,15]
["复星联合健康",55,35,40,4]
["恒安标准人寿",52,36,10,25]
["太平养老",49,37,30,8]
["同方全球人寿",47,38,4,14]
["北大方正人寿",42,39,8,16]
["中德安联人寿",42,39,6,28]
["大家人寿",40,41,4,23]
["幸福人寿",36,42,5,22]
["交银康联人寿",35,43,0,13]
["泰康养老",35,43,19,6]
["恒大人寿",34,45,6,8]
["利安人寿",34,45,6,13]
["财信人寿",32,47,3,11]
["君康人寿",28,48,3,14]
["昆仑健康",27,49,3,12]
["前海人寿",26,50,2,14]
["和谐健康",23,51,13,3]
["建信人寿",22,52,7,11]
["东吴人寿",19,53,8,1]
["瑞华保险",18,54,14,0]
["瑞泰人寿",18,54,9,5]
["中荷人寿",18,54,1,6]
["中银三星人寿",17,57,2,12]
["陆家嘴国泰人寿",16,58,3,4]
["中邮人寿",16,58,2,9]
["爱心人寿",14,60,2,3]
["三峡人寿",14,60,7,0]
["北京人寿",13,62,0,3]
["渤海人寿",13,62,5,4]
["海保人寿",13,62,4,4]
["横琴人寿",13,62,5,4]
["招商仁和人寿",12,66,2,7]
["国富人寿",10,67,2,3]
["长生人寿",8,68,3,3]
["珠江人寿",8,68,4,1]
["鼎诚人寿",7,70,0,2]
["复星保德信人寿",7,70,0,5]
["上海人寿",7,70,3,1]
["和泰人寿",6,73,2,1]
["华贵人寿",5,74,2,0]
["信美相互人寿",5,74,3,0]
["长江养老",4,76,0,2]
["中韩人寿",4,76,1,0]
["中华人寿",4,76,2,2]
["国寿养老",3,79,1,1]
["华汇人寿",3,79,0,1]
["太平洋健康",3,79,3,0]
["中融人寿",3,79,0,0]
["国宝人寿",2,83,0,1]
["国联人寿",2,83,0,0]
["君龙人寿",2,83,1,0]
["总计",22353,null,3206,9208]
[]
[]
[null,null," "]

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["附件3"]
["保险消费投诉指标情况统计表\n（财产保险公司）"]
[{"$nulls":4},"制表时间：2021年5月"]
["公司\n名称","亿元保费投诉量",null,"万张保单投诉量"]
[null,"亿元保费投诉量\n（件/亿元）","排名","万张保单投诉量\n（件/万张）","排名"]
[]
["易安财险",3221.94116840698,1,2.99062837741138,5]
["安心财险",269.096819762635,2,0.978568331535885,16]
["阳光信保",148.445079211437,3,0.853031246534561,19]
["众惠相互保险",41.7995726895867,4,0.264816612044154,48]
["阳光农险",35.0350672796133,5,10.0769173877672,1]
["恒邦财险",28.7891669097317,6,2.71528764717437,6]
["众安在线财险",25.3420377796395,7,0.0073403401455931,67]
["安华农险",18.8120911639879,8,4.87493138226836,3]
["合众财险",18.1306664457409,9,0.914923546701129,17]
["融盛保险",16.1024615141763,10,0.103230660882691,56]
["泰山财险",13.4434992242441,11,1.79794674481742,9]
["史带财险",13.1692389202522,12,0.681519242695818,26]
["泰康在线财险",12.5643393894036,13,0.0260019245307107,62]
["安达保险",11.5665066274793,14,2.24620442502272,7]
["中航安盟财险",11.0852931259352,15,1.89807345544273,8]
["太平科技保险",10.7320320522388,16,4.30255571809655,4]
["前海财险",10.0456879255299,17,0.00176327695037161,70]
["华农财险",9.42835648819209,18,0.0202204524368068,64]
["都邦财险",9.01294563801426,19,0.587982935428585,30]
["京东安联财险",8.776220560964,20,0.464368250213996,38]
["燕赵财险",8.65202269145573,21,1.37329400916837,13]
["国泰财险",8.62030740971129,22,0.000680874997252329,71]
["亚太财险",8.24732952243251,23,0.330218819500742,44]
["天安财险",8.05755643906782,24,0.181625234491151,51]
["北部湾财险",7.63655151718405,25,1.17820324005891,14]
["渤海财险",7.54041490632116,26,0.794216024154583,21]
["国任财险",7.42059145493784,27,0.821528574436392,20]
["华海财险",7.37698311571179,28,0.588569572982627,29]
["太平财险",7.22575919433871,29,0.081512301921968,59]
["华泰财险",7.0933523218554,30,0.0243079757324565,63]
["珠峰财险",6.51404791631624,31,0.565690849950502,31]
["阳光财险",6.48663492941543,32,1.79179307978474,10]
["利宝保险",6.44180084081179,33,0.381791595239822,41]
["中路财险",6.38880410926822,34,0.418211310226163,39]
["大家财险",6.17776283197123,35,0.563413093213848,33]
["富德财险",6.13826958213783,36,0.365177812380404,42]
["诚泰财险",6.05407124376642,37,0.743894594511808,22]
["安盛天平财险",5.97442878870356,38,0.0781426438975081,60]
["长安责任保险",5.90915813439401,39,0.740449547114131,23]
["永安财险",5.83639254431764,40,0.479865385131434,37]
["华安财险",5.47795680472283,41,0.507786374543773,35]
["紫金财险",5.39084137307094,42,0.591011600080181,28]
["中煤财险",5.31031877676491,43,0.565372942607862,32]
["长江财险",5.07504034513705,44,0.645827951433738,27]
["锦泰财险",4.93372519506924,45,0.490508657477804,36]
["久隆财险",4.86033346248244,46,7.00525394045534,2]
["大地财险",4.72582547080485,47,0.308601334190096,46]
["浙商财险",4.23759601078684,48,0.00236084478306879,69]
["平安财险",4.14962413088358,49,0.0455390399273864,61]
["海峡保险",4.03635567310725,50,0.392576380642059,40]
["鑫安车险",3.98394544723581,51,0.348945747659883,43]
["永诚财险",3.32839727569399,52,0.320369531692556,45]
["安诚财险",3.00969644767589,53,0.128157229976199,54]
["中意财险",2.96729769266593,54,0.237974631904239,49]
["太平洋财险",2.78474262181729,55,0.0163518388081248,66]
["建信财险",2.64425149665855,56,0.536495077657662,34]
["国寿财险",2.58727970712617,57,0.0169128731928066,65]
["人保财险",2.5872051617799,58,0.00677710712059928,68]
["鼎和财险",2.40590702484332,59,1.15533376212885,15]
["富邦财险",1.96376970162819,60,0.099014475916379,57]
["中华财险",1.96298370259098,61,0.096780943663061,58]
["众诚车险",1.95896612620322,62,0.272028345353586,47]
["三星财险",1.94010844318986,63,0.12825856927566,53]
["现代财险",1.91721702592586,64,0.116575931733134,55]
["中原农险",1.75110052621936,65,0.705077734820264,24]
["美亚财险",1.45967997024329,66,0.694341119873035,25]
["中银保险",1.37848068907663,67,0.1580794114649,52]
["国元农险",1.24942780592638,68,1.43721633888048,12]
["英大财险",1.09499832316501,69,0.907123946728306,18]
["太平洋安信农险",0.648956703702361,70,1.68961730168117,11]
["黄河财险",0.490234884463582,71,0.188380679677492,50]
["中国信保","-","-","-","-"]
["中位数",6.13826958213783,null,0.490508657477804]

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["附件4"]
["保险消费投诉指标情况统计表\n（人身保险公司）"]
[{"$nulls":5},"制表时间：2021年5月"]
["公司\n名称","亿元保费投诉量",null,"万张保单投诉量",null,"万人次投诉量"]
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[]
["华汇人寿",173.414334012655,1,3.29996700033,1,2.33991108337883,1]
["瑞华保险",15.8365282173376,2,0.94760781671159,5,0.517695106343203,4]
["德华安顾人寿",14.1984540767033,3,0.870082629782648,6,0.523523073857284,3]
["海保人寿",9.41240328284464,4,0.785228048345887,9,0.0054032600527965,80]
["中美联泰人寿",8.79500730629506,5,1.29264614724394,2,0.459667611303478,7]
["复星联合健康",6.10430972773744,6,0.134399340025932,65,0.0738649641016274,51]
["瑞泰人寿",5.55018894510538,7,0.46477040342071,19,0.056274426618304,58]
["三峡人寿",4.86889368585657,8,1.03126956649847,4,0.468421686585741,6]
["和谐健康",4.21491106813622,9,0.153836275396362,60,0.0944487151689564,41]
["人民健康",3.96750028185193,10,0.0969877923940182,69,0.0299284621548913,64]
["阳光人寿",3.68191114709969,11,0.401737788211544,26,0.217596082513659,19]
["恒安标准人寿",3.24025772393116,12,0.786842778220797,8,0.177602361291702,20]
["北大方正人寿",3.20089747302319,13,0.246297763440381,45,0.162474690698479,24]
["光大永明人寿",3.18888833188198,14,0.212001513475211,50,0.103713451335803,39]
["平安人寿",3.13286684297711,15,0.411362470616642,24,0.111994370419178,38]
["招商信诺人寿",3.11920238922928,16,0.338360526187501,32,0.328284494143156,11]
["华泰人寿",3.07766774346384,17,0.157556320012642,58,0.135482376034124,30]
["合众人寿",2.83553628020721,18,0.417366467180188,23,0.288185972971009,13]
["中德安联人寿",2.7135293900429,19,0.798998588435827,7,0.230180121425495,17]
["泰康人寿",2.68204092943391,20,0.11022096815254,67,0.0792367690263667,46]
["鼎诚人寿",2.50546256616765,21,1.14562534777912,3,1.09924623115578,2]
["长城人寿",2.48816452743704,22,0.443241301035817,20,0.235246656118941,16]
["富德生命人寿",2.46580566857033,23,0.573019263412803,15,0.333548689769989,9]
["新华人寿",2.41513914719676,24,0.34863357272535,30,0.14454474217273,27]
["太平养老",2.32599304471849,25,0.0524492909016429,80,0.0152248126913044,72]
["平安健康",2.18611795564316,26,0.0512268377679968,81,0.0310461221610367,63]
["太平洋人寿",2.15266700504717,27,0.105211055965003,68,0.0174897728872354,70]
["同方全球人寿",1.95683879609658,28,0.28022277114087,38,0.144848836370742,26]
["中意人寿",1.90982512894208,29,0.78415362440784,10,0.137676585244807,29]
["和泰人寿",1.87091330460878,30,0.173644272343677,56,0.172972474313588,22]
["平安养老",1.77797896586173,31,0.0537267045454106,79,0.00219224092158692,83]
["弘康人寿",1.7612840700739,32,0.260303276981618,41,0.242725587690135,15]
["华夏人寿",1.7404002041847,33,0.511220333478055,16,0.313870393045853,12]
["太平人寿",1.71718400344034,34,0.256229865149772,42,0.171504942786227,23]
["中英人寿",1.70356117936369,35,0.285739021331058,37,0.125661009733102,34]
["中韩人寿",1.69221091820177,36,0.276204944068499,39,0.132289568636789,31]
["中宏人寿",1.62269238910446,37,0.430502716472141,22,0.0981233626539959,40]
["民生人寿",1.58586643813098,38,0.155979832063419,59,0.0627353475425124,53]
["太平洋健康",1.51394355052659,39,0.269435263687311,40,0.012432033039371,79]
["陆家嘴国泰人寿",1.47643680760415,40,0.441378092750089,21,0.0607054658063184,55]
["天安人寿",1.43861597929587,41,0.321528446606635,35,0.224031548690654,18]
["爱心人寿",1.43488880681529,42,0.596717202930734,14,0.477903777488001,5]
["百年人寿",1.43018043719182,43,0.505497318941896,17,0.0699300175841491,52]
["人民人寿",1.32451431776584,44,0.202595963835503,52,0.0596004180129944,56]
["昆仑健康",1.29707010661689,45,0.301130913876559,36,0.0921357685385697,43]
["复星保德信人寿",1.20400024396464,46,0.399085524027799,27,0.348199806997821,8]
["长生人寿",1.18894343070193,47,0.327639236436759,33,0.0939071844865331,42]
["财信人寿",1.03431242850359,48,0.152094363145254,61,0.028501627576536,66]
["英大人寿",1.02762566851137,49,0.718254027067916,11,0.0775746089193069,48]
["国华人寿",0.996552031654931,50,0.0602820526322601,76,0.0561907280781377,59]
["中信保诚人寿",0.968329728102477,51,0.246233736335882,46,0.0622584531414753,54]
["中荷人寿",0.940209620952354,52,0.113137743316859,66,0.127324016987853,32]
["中国人寿",0.801193193084178,53,0.0592926397672267,77,0.0136980116349011,76]
["君龙人寿",0.776029204295249,54,0.24336525474258,47,0.126087504728281,33]
["北京人寿",0.732396672891851,55,0.695350777723101,13,0.0835212024997253,45]
["国富人寿",0.730645487971855,56,0.253208147225345,43,0.0150407695098334,73]
["幸福人寿",0.682758714674806,57,0.234792766034878,48,0.0278547264596225,67]
["工银安盛人寿",0.673051219070955,58,0.383353440597129,29,0.113395020224335,36]
["信泰人寿",0.649871203253161,59,0.503651835559115,18,0.332495760679051,10]
["信美相互人寿",0.631854237432334,60,0.717493937176231,12,0.09029443208414,44]
["横琴人寿",0.57778317971411,61,0.169028515110499,57,0.123314621130055,35]
["泰康养老",0.57434273314347,62,0.0893299234825398,70,0.00456788809645166,81]
["华贵人寿",0.562452180272746,63,0.081450602653009,73,0.0566692961220067,57]
["东吴人寿",0.521686580515763,64,0.346827351169995,31,0.0127873545716038,78]
["招商仁和人寿",0.487731659898886,65,0.398029752724016,28,0.0776790031712453,47]
["交银康联人寿",0.461548216262834,66,0.405311197937777,25,0.250494727085995,14]
["君康人寿",0.413850968335513,67,0.145453940970635,63,0.14201375504656,28]
["友邦人寿",0.412109565219165,68,0.0671039007721198,75,0.020945670491509,69]
["大家人寿",0.388333283603837,69,0.0826837662207462,72,0.0763679990591463,49]
["农银人寿",0.387980648119752,70,0.187689907476589,53,0.11305656157827,37]
["中银三星人寿",0.34547941208893,71,0.225658724364505,49,0.157007474479359,25]
["利安人寿",0.336253644074898,72,0.247455394345644,44,0.0171691192585203,71]
["渤海人寿",0.258826783989645,73,0.325836585433099,34,0.175289092164308,21]
["珠江人寿",0.206106394870017,74,0.143275969217158,64,0.0415609460102531,62]
["恒大人寿",0.155058333780461,75,0.151688877190008,62,0.0761566344860088,50]
["中华人寿",0.151719745245073,76,0.181295720514517,54,0.00220001962417505,82]
["国宝人寿",0.141499384059952,77,0.209443821930863,51,0.0128018926318067,77]
["国联人寿",0.127146472103519,78,0.175261797309731,55,0.0138212415897745,75]
["上海人寿",0.11354586025337,79,0.0546221667677177,78,0.0288636464846553,65]
["建信人寿",0.112668961848003,80,0.0721771516008892,74,0.0273270131748499,68]
["前海人寿",0.0509667916437787,81,0.082703619492098,71,0.0498081905737999,60]
["中邮人寿",0.0395796207153986,82,0.0200427135278671,83,0.0141121275566986,74]
["中融人寿",0.0355692108896369,83,0.0475172249940604,82,0.0474760166988976,61]
["中位数",1.43488880681529,null,0.256229865149772,null,0.0939071844865331]